The 24/7 Client Single Point of Contact - Case Study Examples of Good Practice
This paper briefing will provide an overview of case study examples of how a selection of intensive DATs have implemented their 24/7 client single point of contact phone line service. Feedback from the previous phone checks about the value of the 24/7 client phone service for clients and CJIT workers, is encouraging. This is further supported by examples outlined in this paper. Workers are reporting that this service is an extension of CJIT provision offering out of hours advice and support from a local perspective to those both new to treatment as well as existing clients. It is seen as a real opportunity for maximising engagement either as a first point of contact as well as a valuable intervention for those on the caseload experiencing difficulties and needing that extra support out of hours.
Date: Thu Dec 22 13:53:54 GMT 2005
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