The 24/7 Client Single Point of Contact (SPC) - Emerging Practice
In response to ongoing queries about the implementation of client 24/7 single point of contact a review was undertaken. Working with first phase DATs the review focused on emerging practice: there are broadly four main approaches currently developing however, some DATs have a combination of elements from each approach.
This paper is to assist DAT partnerships and CJITs who are considering options for implementing the client 24/7 SPC. DAT partnerships & CJITs may decide on a different approach not mentioned in this paper or may choose to combine elements of each approach outlined. This paper builds on existing guidance distributed.
Date: Fri Jan 13 00:00:00 GMT 2006
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