24/7 Client Phone Line Numbers as at 1 November 2009
As part of the development of the Drug Interventions Programme, all 149 DAT partnerships in England and Community Safety Partnerships in Wales have been tasked with developing and implementing a phone line service for existing or potential CJIT clients, particularly targeting those who have left prison and/or treatment. The phone line should be delivered in line with minimum standards and guidance provided 24 hours a day, seven days a week. This is an expectation in the DIP Main Grant.
The 24/7 client phone line should provide:
- information and advice on drug misuse, harm reduction and local access to needle exchanges and pharmacies
- referral to local services including a next day working appointment with their respective CJIT where appropriate
- local information and contact details about services including Accident and Emergency, homelessness, mental health and access to local wraparound services
The phone line is an enhancement of the day to day service offered by CJITs and is essential to maximising the engagement and retention of the client group in treatment or a programme of support. It can offer immediate support to those released from prison, e.g. late on a Friday and who are unable to access other support over the weekend, and those at risk of relapse and/or a drug overdose.
The document contains details of DATs and their 24/7 client phone line number. Numbers that have been listed have met minimum standards and are operating within the guidelines at the time of writing.
Date: Mon Jan 07 11:07:55 GMT 2008
Full Document
Adobe provide a free online tool which converts PDF files to text. To use this service visit http://www.adobe.com/products/acrobat/access_onlinetools.html (new window)
To view a document in Adobe PDF format, you may first need to download a free copy of the Adobe Acrobat reader (new window).
