Drug Interventions Programme
24/7 client phone line guidance
Drug Action Teams (DATs) in England and local partners in Wales all operate a local phone line service for existing or potential Criminal Justice Integrated Team (CJIT) clients, particularly targeting those who have left prison and/or treatment.
The phone lines operate within minimum standards and guidance and are provided 24 hours a day, seven days a week. This is a requirement for funding from the DIP main grant.
The phone line is an enhancement of the day-to-day service offered by CJITs and is essential to maximising the engagement and retention of the client group in treatment or a programme of support to those released from prison, eg, late on Friday and who are unable to access other support over the weekend and at risk of relapse and/or a drug overdose.
The minimum requirements are in Annex B of : The 24/7 client single point of contact - case study examples of good practice.
